Refund Policy

At N., we strive to ensure our customers are completely satisfied. If you're not happy with your purchase, we're here to help.

1. Refund Eligibility

Items must be unused, in original condition and packaging, and accompanied by a receipt or proof of purchase.

2. Refund Timeframe

Request a refund within 3 days of receiving your item. Ship it back within 5 days of approval.

3. Non-Refundable Items

• Cosmetics
• Packed accessories
• Health/personal care items
• Sale items

4. Refund Process

Contact us via chat on the website with your order number and reason. We'll guide you through returning the item. Once received and approved, we refund to your original payment method.

5. Shipping Costs

Return shipping is the customer's responsibility. In cases of defective items, we cover exchange shipping.

6. Late or Missing Refunds

Check with your bank or payment provider. If needed, contact our support team via website chat.

7. Sale Items

Only regular-priced items are refundable.

8. Exchanges

We only replace defective/damaged items. Contact us via website chat for assistance.